Question 1

How does the rental process work?

Accepted Answer

Its an easy 4 step process:
1. You decide you are looking to rent a tent or other items for your upcoming event, give us a call or email and we will provide you a free quote and/or recommendations for your tent size or rental items. 
2. From there we make any adjustments requested to your quote and finalize your order with an invoice requiring a 30% down payment to reserve your items. 
3. After reserving we contact you 2 weeks before your event date with a confirmation on a date with your delivery and a time frame for arrival (unless previously confirmed on booking). 
4. On delivery day we arrive with all your rented items and install your tent in the location you request and leave your additional items either under your tent or in a protected area as requested. 
5. You enjoy your time with your rentals!
6. We come back after your event (usually 1-4 days following) to pick everything up and leave your event space exactly as it was before we arrived!

Its as easy as that!

Question 2

When should I reserve my order?

Accepted Answer

We recommend booking as soon as you have a date set and know the items you are renting for your event. Our availability can be unpredictable so booking well in advance will guarantee you the exact items you need for your event. Feel free to call or email us for availability on your required items, we are happy to supply them as long as we have them or offer alternative options if we don't! Need a tent or rental items last minute? We may still have availability so give us a call or email!

For large tents (over 850 sq ft) or large orders, consider booking at least 6-12 months in advance or more, especially for summer events.

For small-Medium sized tents (under 850 sq ft), plan to book at least 3-4 months or more in advance where possible.

Please note: the above time frame recommendations are estimates only. Some weekends throughout the summer will at times be full booked on certain tents/items 1 year+ in advance while others will have availability up to 2 weeks before.

Question 3

What is included in my rental fee?

Accepted Answer

All prices include the rental for the full day of your event date requested. Tents, dance floors, and lights include installation and dismantle by our team.

Delivery travel is typically extra based on your event address. Rentals are guaranteed for your event date but will often be delivered 1-3 days before and picked up 1-3 days after. If you require a longer rental term, please contact us for pricing.

Question 4

Can I change my order after placing it?

Accepted Answer

Yes you can change your order up to 48 hours prior to your scheduled delivery date. We allow decreases in table chair and accessory numbers up to 20% of your order, or additions as needed (availability dependant). If you need to change your tent size, please contact us as soon as possible so that we can do our best to accommodate! The sooner you contact us, the more likely we will be able to accommodate your request. We cannot always guarantee that we will be able to make the adjustments but always try our best to make it work!

Question 5

How and when do I pay for my rental?

Accepted Answer

Contact us for a free quote to determine if you would like to rent with us. Upon deciding to place an order, we require a 30% non-refundable deposit. This is to ensure commitment to the rental as we have limited availability for items. The balance on your invoice will be due 7 days prior to your event date. Contact our office for payment options & instructions.

Question 6

What is your cancellation policy?

Accepted Answer

Your rental can be cancelled up to 48 hours prior to your scheduled delivery date. Your 30% deposit is non-refundable under all circumstances. If cancelling your rental less than 48 hours prior to your scheduled delivery date, your full balance will be non-refundable. If you need to reschedule, post-pone or cancel, please contact our office and we will do our best to be accommodating.

Please note, out cancellation policy is what allows us to hold your items available for your event well in advance. The deposit is both a commitment from you to rent with us, and from us to provide you your items when requested and as you expect them.

Question 7

Do I need a permit for my Tent?

Accepted Answer

Check with your municipality to see if you require a permit.  Acquiring permits is left up to the customers responsibility. Typically any tent over 645 square feet (anything bigger than a 20' x 30'). This is subject to change based on the individual municipality's laws and regulations. Top Edge can assist with questions and advice but will not acquire the permit for you. Please also check for additional laws and permits required to hold your event (e.g. liquor, parking, etc.)

Upon applying for a tent permit you will need: 
- A site plan (property lines, washroom locations, etc)
- A floor plan/layout.
- Engineered drawings and flame certificates for your tent (provided by us)
- Other documents as determined by the municipality.

Question 8

How are Delivery rates charged?

Accepted Answer

Delivery rates are determined based on the address for the installation or rental item drop off. Additional charges may apply for same day pickup or delivery, after hours deliveries, or specific time requirements for delivery. Locations further away from our warehouse will have higher delivery fees.

Delivery fees allow us to service a larger area for rentals and hold our rental prices consistent for everyone. Contact us to get exact delivery pricing.

Question 9

I'm not sure if I need sidewalls for my tent, can I add them to my order later if I need them? What if I have sidewalls, but decide I don't need them?

Accepted Answer

We are happy to add tent sidewalls up to the time we leave for your delivery if you decide you need them, provided we still have them available. Please note, on rainy or cold weekends our availability becomes limited quickly. We always try to have at least one sidewall style option available but cannot guarantee this so often times it is best to book these in advance just in case. If you have booked sidewalls but decide you don't need them anymore, you can remove them from your invoice at any time up until 24 hours prior to delivery for a 50% refund on them.

Question 10

When will my tent be installed and delivered?

Accepted Answer

We will notify you 1-2 weeks prior to your event date which day we plan to deliver your rental. We will also provide a time window of when we will arrive on that day. Typically a tent will be installed 1-3 days prior to your event and dismantled 1-3 days after.  We avoid installations and dismantles on your event day, unless requested otherwise. We cannot always accommodate requests for installation on a specific day. If you need us to deliver on a specific day, contact us and we may be able to do so at an additional charge.

Question 11

Do I need to be present for delivery?

Accepted Answer

You should be there during the time frame we give you for delivery. This is so we can ensure your tent is set up where you want it and also to discuss anything else that comes up. If for some reason you can't be there, contact us and we can make arrangements to ensure everything will go smoothly.

Question 12

Will your installers set up accessories and equipment?

Accepted Answer

We install all tents, dance floors, and lighting. Tables and chairs will be left stacked and under the tent or in an area that is secure from weather. We can setup chairs and tables in a pre-determined layout for an additional fee, just contact us.

Question 13

Can I pick up equipment myself to avoid delivery costs?

Accepted Answer

Yes, some items are available for self pickup & return.

The following items are available for self-pickup & return.
- Folding chairs
- Plastic tables
- Tableware
- & linens

Any large items such as tents, dance floors, staging, or harvest tables are required to be delivered as our team is responsible for installing and dismantling these.

Question 14

I want to install a tent over asphalt or concrete and the tent can't be anchored into the ground, what are my options?

Accepted Answer

For tents that cannot be staked into the ground, we have the option of using water barrel weights at an additional fee. We provide these with white vinyl covers to match your tent, and fill them with water to hold the tent in place for the duration of your event. In most cases we require a hose hook up within 200ft of your tent location. We bring hoses. If you do not have a hose hookup or it is too far away form the tent location then we can order a water truck to fill them with (additional fee may occur). For a large number of barrels, we will often order a water truck regardless.

Question 15

How do I ensure my underground utilities are marked to avoid damage when renting a tent?

Accepted Answer

With all tent rentals, you are required to ensure the tent's area is clear of any utilities including underground wires, pipes, cords, septic systems, or any other underground utility line as tents are installed with stakes used to anchor the tent into the ground (unless a water barrel fee is paid for).

Public utilities (hydro, gas, internet) can be marked for free by calling Ontario One-call: https://www.ontarioonecall.ca/

Private utilities (pool lines, BBQ lines, sprinkler systems, privately installed electrical, e.g. powered sheds, workshops etc, septic systems, etc.) require either a drawing of the installed location, or a private locator may need to be hired to locate and mark the utilities.

Please contact Top Edge with questions or for more information on marking utilities. Areas that are not marked or cleared of underground utilities may result in the cancellation of the rental agreement or additional fees for water barrel weights. Top Edge will not be held responsible for damages to any unmarked utilities. Top Edge can assist with scheduling public utility locates only but cannot assist with private utilities.

Our Tents are Proudly Canadian Made!

Frequently asked questions